Terms & Policies

 

Reservation Policy

If you are a new or existing guest that is looking for a drastic change or if have concerns about how your hair has been cut/ styled/ or colored in the past we urge you to book a complimentary 10-15 minute consultation with your stylist. This allows us to ensure the timing and price quote for your appointment is accurate and that we can achieve your desired results/ expectations.    

FireFly Salon Cancellation Policy

Your appointments are very important to the team members of Firefly Salon, they are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent service for our established and future clientele.


Strictly Enforced 24 Hour Cancellation Policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation Fee will apply:

  • Notification given at least 24 hours prior to your appointment will receive no charges.

  • Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

  • “NO SHOWS" will be charged 100% of the reserved service amount.

  • Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

The cancellation policy allows us the time to inform our standby clients of any availability, as well as keeping our team members schedules filled, thus better serving everyone. Firefly Salon’s policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing, understanding, and supporting our policies.

Confirmation Calls

As a courtesy, we will call and confirm your service appointments one business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Check-In

To best serve you we suggest being at the salon 5-15 minutes before your appointment. This will allow time for parking, using facilities and changing into your gown. This does not mean that your stylist with be ready for you 15 minutes early. We do our best to be timely, but because everyone's hair is different, sometimes the stylist can fall behind. If this situation happens we do our best to inform you of any delays. We appreciate your understanding.

Medical Concerns

If you have skin/ scalp issues or other medical concerns that may affect your health or well-being, please notify front desk or your stylist. We want you to be comfortable and happy.