Terms & Policies

 

Cancellation Policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, as a result clients on our waiting list miss the opportunity to receive services. If there are exonerating life circumstances or severe illness please inform our staff as soon as possible to avoid cancellation fees. Please allow yourself extra time to arrive as there are many road construction projects and infrastructure disruptions across our region at this time. Please note your credit card will be securely stored on file and used for any missed appointments or last minute cancellations. 

  • Notification given at least 24 hours prior to your appointment will receive no charges.

  • Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

  • No shows will be charged 100% of the reserved service amount.

  • Appointments made within the 24 hour period must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

  • In the event of last minute cancellations or no shows we reserve the right to secure a deposit for future bookings. 

Confirmation and Check in

  •  As a courtesy, we send reminder emails two business days prior and texts one business day prior to confirm your service appointment date and time with the contact information on file. 

  • If we are unable to reach you, please understand that it is ultimately your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fees. 

  • Please make sure to periodically update your contact information to optimize our reminder features

  • Please arrive several minutes early to allow time for parking, using the facilities, and changing into your gown.

  • While we do our best to adhere to a timely schedule, please understand delays may happen from time to time due to the unique requirements of each client’s hair. We will do our best to promptly inform you in the event your service provider is delayed. 

Retail returns

  • Unused retail items may be eligible for a refund up to 30 days after the date of purchase with a record of purchase. 

  • Opened and lightly used (1-2 uses) hair products may be eligible for in store exchange within seven days of purchase with receipt. Please understand some items may not be eligible for a return such as gift cards, personal body care items, hair extensions, ect. 

Redo policy

  • If you are at all unsatisfied with the services you received please reach out within 48 hours to schedule an adjustment with your service provider. 

New Clients

  • We require a consultation prior to a color service for new clients or existing clients desiring a transformative change. 

  • Consultations ensure that you are booked for the correct amount of time and for relevant services. Your stylist can get a better idea of your hair condition, discuss logistics and cost.

  • A deposit may be taken at your consultation and applied to your appointment date. 

Parking

  • Parking is available below our salon as well as an adjacent gravel lot with three marked spots. 

  • In the event our lots are full please note street parking is available nearby on Bjune and Parfitt Way. 

Health and safety

  • Your health and wellbeing are paramount to us, if you have any signs of illness, skin, scalp or other medical concerns please inform our staff promptly.

  •  We will do our best to accommodate health concerns but we must be informed in advance, please make sure to fill out any relevant client intake forms before your service. We reserve the right to discontinue a service at any time to ensure the safety of all parties. 

  • Aggressive and or abusive language or behavior towards any staff member will not be tolerated and will result in immediate expulsion and a lifetime ban from Firefly Salon. 

Payment Methods

  • We are no longer able to accommodate cash or check payments

  • Please arrive with either a credit or debit card to pay for your service in full 

  • Gratuities are always an appreciated gesture for our team of service providers, industry standard is generally 20% of the service value.